COVID-19 Hardship Contacts

For those that are experiencing genuine hardship with their mortgage repayments below is a list of contacts at each of the lenders.

Please do not abuse this as it will only clog the lines for those that genuinely need this service.

Lender Link Phone 
Adelaide Bankhttps://www.adelaidebank.com.au/support/financial-difficulty-assistance/1300 650 259
AFM now Lendi https://www.lendi.com.au/guides/home-loan-repayment/1300 323 181
AMPhttps://www.amp.com.au/home-loans/financial-hardship13 30 30
ANZhttps://www.anz.com.au/about-us/sustainability/financial-hardship/1800 252 845
Auswide Bankhttps://www.auswidebank.com.au/messages/current/#assistance1300 138 831
Bank of Melbournehttps://www.bankofmelbourne.com.au/contact-us/financial-hardship/apply-for-assistance13 22 66
Bankwest https://www.bankwest.com.au/personal/guides/financial-hardship-assistance1300 769 173
Bluestone Mortgageshttps://bluestone.com.au/covid-19/132 583
CBAhttps://www.commbank.com.au/support/financial-difficulty.html13 3095
Choicelend https://www.choicelend.com.au/contact1300 144 554
Citi Bankhttps://www1.citibank.com.au/help-and-support/financial-hardship1800 722 879
Firstmachttps://www.firstmac.com.au/products/faqs1800 651 898
Heritage Bankhttps://www.heritage.com.au/about/member-commitment/financial-hardship13 14 22
Homeloans – Resimachttps://www.resimac.com.au/hardship-resimac-funded-loans1300 793 741
Homloans – Pepperhttps://www.resimac.com.au/hardship-wholesale-partner-funded-loans 
ING Directhttps://www.ing.com.au/help-and-support/tips-hints-guides/financial-hardship.html1300 349 166
Keystart Home Loanshttps://www.keystart.com.au/get-help/financial-difficulty1300 578 278
La Trobe Financialhttps://www.latrobefinancial.com.au/File/Pdf?fileDataId=1d09354d-8145-4137-9c2c-e0ceac63cefb13 80 10
Liberty https://www.liberty.com.au/about-us/covid-19-update13 11 33
Macquariehttps://www.macquarie.com/au/en/disclosures/financial-hardship.html1300 363 330
ME Bankhttps://www.mebank.com.au/support/financial-hardship/13 15 63
NABhttps://www.nab.com.au/personal/help-and-guidance/financial-hardship1800 701 599
Newcastle Permanenthttps://www.newcastlepermanent.com.au/tools-and-services/help-and-support/member-assist13 19 87
P&N Bankhttps://www.pnbank.com.au/help-support/contact-us/financial-hardship/13 25 77
Pepper Moneyhttps://www.pepper.com.au/lending/help-centre/customer-service/financial-hardship-assistance1800 356 383
Resimachttps://www.resimac.com.au/financial-hardship-assistance1300 793 741
St George Bankhttps://www.stgeorge.com.au/contact-us/financial-hardship/apply-for-assistance13 33 30
Suncorphttps://www.suncorp.com.au/banking/help-support/financial-difficulty.html1800 225 223
Westpac https://www.westpac.com.au/help/disaster-relief/coronavirus.html/1800 067 497